I am writing to thank you for your tremendous support over the years. The Ronnie and Cathy Matthews team remains our first choice as we work with physicians who are considering a move to our area. We are impressed with your consistent friendly style and drive that is tailored to the personality of each candidate and family. Your team has become our recruitment ambassadors.
For new physicians, finding the right home turns a great career move into a fabulous family move as well. That was the case last year with one of our internal medicine physicians whose spouse had firm prerequisites. Ironically, I connected him with a candidate last week and heard him encouraging the candidate from UTMB to refer his wife to you. You met her the same day (and probably had your customary sandwiches and soft drinks on hand).
My wife and I have also been personally impressed with your team’s willingness to keep searching the internet for choices and then being ready to tour the homes on our schedule. Of course, your endless energy to negotiate a deal, along with your experience to examine all aspects of a contract, makes a home selection enjoyable rather than stressful.
Especially for hospitals, the Ronnie and Cathy Matthews Team have raised the bar among realtors. Physician recruitment is increasingly difficult and it is essential to work with a team like yours who listens for details and brings dreams to reality.
Darrell Pile – Executive Vice President at Tomball Regional Medical Center
As we embark upon a new year I am compelled to take a few moments to let you know what an outstanding partner you have been in the past three years.
Corporate relocation can be a very stressful time for our families, at best, and you and your team have managed to assist our clients as if though selling and buying homes is a seamless transaction. Your kindness and ability to stay focused to the detail surpasses my expectations of all realtors in our network. As a corporate relocation company I have relationships with many realtors and I am always delighted when given the opportunity to hand off my referral to you and your team. I know that all of my customers will be treated with the utmost respect and professionalism.
I work with several hundred families a year and they are always challenged by the demands of today’s mortgage financing practices. Our role in the process is to alleviate some of the stress in their day to day lives while they maintain two jobs, buy a home, sell a home, move their household goods, manage all expense reimbursements, and keep the family happy and in complete agreement with the decisions that are driven by career. In many cases our clients are forced to move during periods of their lives that may not be in their best interest as it relates to buying or selling a home due to economic trends, or simply the time of year. You and your team have managed to add the personal touch with so much creativity that each of my families feels like a part of yours and walks away with the feeling that they had the absolute best realtor for the job. This is a huge compliment in trying times and I will gladly partner with you again and again so that we can keep our families happy.
As you know, customer service is the name of our game. It has been my experience that you are able to deliver at 100 percent customer satisfaction as is demonstrated by your survey results. As a consultant I am also held accountable for 100 percent customer satisfaction. It is truly amazing in such difficult times that we are able to meet these requirements, and exceed the requirement which is nothing short of true perfection.
It has become increasingly apparent to me that you and your team love what you do and truly care about all of my clients. You make and excellent partner in relocation and I look forward to many continued years of success. I would gladly recommend you to all my clients for all their home buying and home selling needs.
Benita Tinder – Brookfield Global Relocation Services
We never felt rushed to make a decision. As newcomers with little knowledge of Houston and the state of the housing market here, we had a lot to learn. Patti was a wonderful teacher. She did an outstanding job negotiating our interests and never tried to talk us into what offer or counter to make for the sake of closing a deal. She demonstrated the highest level of customer service, integrity, and loyalty toward us as clients. She always made us feel like we were her most important clients and took whatever amount of time was necessary to invest in our relationship. We couldn’t be happier with the outcome and our decision to go with the Matthews team.
James & Yuko Schultz
I believe you are the VERY BEST REALTOR I have ever had. Jon and I have bought and sold 4 homes and we think the world of you. I tell everyone they should use your team. You and your team work as hard as I do and take this business very seriously. That is so awesome in this day and time and I really appreciate all you have done.
Jon & Christa Titus
I want to thank all of you for the wonderful job you did on selling our house. Words cannot express our sincere appreciation. It has been a journey for us all. Wishing all of you love, happiness, and peace. My very best to each and every one of you!
Teresa & Gary Collipp
Ronnie and Cathy Matthews and their staff really impressed us. I am very happy with everyone from their office who was involved with the selling of our home as they all did an excellent job.
Will & Katie Frederick
Paul and I wanted to take a moment to thank you and your team for doing such a WONDERFUL job with helping us buy our new home as well as selling our current home in 3 weeks!!! In this economy, we were prepared for it to take much longer to sell, but we did everything that you suggested and before we knew it, a terrific offer was on the table and the house was sold! You really made it easy for us to move into our dream home worry free!
Your entire team is so well organized and friendly that we really enjoyed doing business with everyone! You truly are our Realtor for life!!!
Paul & Barbara McCurdy
Great knowledge and excellent customer service. Questions and concerns were ALWAYS answered accurately and promptly. Gave advice without being pushy. As the stages of the process moved along, new asociates (specialists if you will) were assigned to you. They always knew exactly where the last associate left off and moved the process forward. We felt we were the only customer they had, with the attention and service they offered. I will recommend RE/MAX Legends to family and friends.
John & Agnes DeFranco
Beth, thank you so much for your email. I am so impressed with you guys. I referred you to our friends and I’m hoping you can do for them what you did for us. I wish more companies were just half as good as you.
The whole RE/MAX LEGENDS TEAM is without a doubt the most experienced group of professionals I’ve had the pleasure of dealing with. The team was calming, knowledgeable and made a concentrated effort to assist in selling my home in this most difficult of times. I cannot praise them enough. Well done everyone, well done.
In my experience working with Ronnie and Cathy’s team, I can summarize their operation in three words: integrity, knowledge, and execution. Being new to the Houston area, I found Amanda’s daily property updates to have quickly helped me get a good “feel” of the market. The updates include critical information that allowed me to quickly identify which properties I should bid on and take action immediately. This data-driven knowledge helps me be an agile and educated investor. Ronnie and Cathy’s team has also considered the entire process of closing. After winning the properties, Heather took over the process to move the properties to a close. The entire process was like being chaperoned. Finally, and most importantly, integrity. In one of my deals, there were some questions about the value of the property, and the question was raised whether or not I should move forward. Amanda stuck her neck out and showed me data that I did indeed get a good deal. I closed on the property, and it turned out to be a good buy. Amanda could have stayed quiet and I would have moved on, missing this opportunity. That would have been the safe and easy thing for her to do. But it took someone with the guts and integrity to say what she believes is right. Thanks to Amanda, I now have that good property I was almost going to walk away from. In summary, based on my experience, Ronnie and Cathy’s team is one of a few groups of professionals I will recommend, and I intend to continue working with them.
Kevin Tsai, investor
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